Refund policy
We hope you are completely satisfied with your purchase. However, if you change your mind, you have the right to cancel your online order in accordance with UK consumer law.
Nothing in this Returns, Exchanges & Refunds Policy affects your statutory rights.
Change-of-Mind Returns
If you purchase an item from us online, you have 14 days from the day you receive your order to tell us that you wish to cancel and return it.
Once you have notified us that you wish to cancel, you then have a further 14 days to return the item(s) to us.
You do not need to provide a reason for cancelling your order.
To notify us of a return, please contact us using the contact form on our website, by whatsapp or by email. Please include your order number so that we can identify your order quickly.
You may use any clear statement confirming that you wish to cancel your order. You are not required to use a particular form or method of contact.
Condition of Returned Items
You are entitled to inspect and try on an item in the same way that you reasonably would in a shop.
We ask that returned garments are, where reasonably possible:
- unworn other than for trying on;
- unwashed;
- returned with their original labels and tags; and
- returned with their original packaging where available.
Opening the packaging or trying on a garment does not, by itself, prevent you from returning it.
We may make an appropriate deduction from your refund if the value of an item has been reduced because it has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit.
Returning Your Item
Unless the item is faulty, damaged, incorrect or otherwise does not conform to the contract, you are responsible for the direct cost of returning your item to us, provided that we informed you of this responsibility before you placed your order.
We strongly recommend using a tracked or recorded delivery service and keeping your proof of postage to ensure your return arrives safely with us and is not lost by a courier.
Returns should be sent to:
Dynamic Threads Ltd
L47, MK Two Business Centre
1-9 Barton Road
Milton Keynes
MK2 3HU
Please ensure your order number or other information identifying your order is included with the return.
Refunds
Once a valid cancellation has been made, we will refund the price paid for the returned item(s).
Where applicable, we will also refund the cost of our least expensive standard delivery option available when you placed your order.
If you selected a more expensive delivery service, such as express or next-day delivery, we are not required to refund the additional amount above the cost of our standard delivery service.
Refunds will be made using the same payment method used for the original purchase unless you expressly agree otherwise.
We will process your refund without undue delay and no later than 14 days after we receive the returned goods or, if earlier, 14 days after you provide evidence that you have sent the goods back.
We aim to inspect returned items within 24 hours of receiving them.
Where the value of an item has been reduced as a result of handling beyond what would reasonably be permitted in a shop, we may make an appropriate deduction from the refund to reflect that reduction in value.
Exchanges
In addition to your statutory cancellation rights, we offer exchanges subject to the terms below.
Items may be exchanged for a different size or colour, subject to availability.
We currently only offer exchanges for items from the same brand and of the same value as the original item.
If you would like a different product that does not qualify for an exchange under this policy, you may return the original item for a refund in accordance with your cancellation rights and place a new order.
Exchange items are subject to stock availability. If your requested replacement is unavailable, we will contact you and, where appropriate, issue a refund instead.
For change-of-mind exchanges, you are responsible for the cost of returning the original item to us.
Faulty, Damaged or Incorrect Items
Your rights where an item is faulty, damaged, not as described or otherwise does not conform to the contract are separate from our change-of-mind returns policy.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
If you believe an item is faulty, damaged, incorrect or not as described, please contact us as soon as possible and provide your order number together with details of the problem.
Depending on the circumstances and the applicable statutory rights, you may be entitled to a refund, repair or replacement.
Where you exercise a valid statutory right in relation to faulty or non-conforming goods, we will bear the reasonable cost of returning the goods to us.
In particular, consumers may have a short-term right to reject qualifying faulty goods within 30 days, as well as further rights to repair, replacement, price reduction or refund in appropriate circumstances.
We may inspect the item to establish the nature and cause of the reported fault. Any inspection will not affect your statutory rights.
Items That May Be Excluded From Change-of-Mind Returns
The statutory right to cancel does not apply in certain circumstances.
This may include:
- Print shop orders made custom made to your specifications or clearly personalised
- Goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery. Mainly our rave essentials range.
These exclusions do not remove your rights where an item is faulty.
Proof of Purchase
We may ask you to provide reasonable proof that the item was purchased from us, such as your order confirmation, order number or other evidence of purchase.
Your Statutory Rights
This policy is intended to operate alongside your rights under applicable UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
Nothing in this policy is intended to exclude, restrict or replace any statutory rights that cannot lawfully be excluded or restricted.