Terms of service

Shipping

Delivery times may vary depending on stock levels, order volumes and the destination however approximate despatch times are as follows:

• Apparel Orders: 3 - 5 business days

• Print Shop Orders: 7 - 10 business days

During busy times our production will continue into the weekend. Orders that are processed through the system on a weekend will be despatched the following Monday.

As our store is primarily run on a fulfilment basis, the majority of our products are made to order resulting in a longer lead time than traditional stores. Once your order is complete we will issue an automated dispatch confirmation directly from our store containing a unique tracking reference for each delivery.

All UK orders below 2kg are despatched via Royal Mail Tracked 48.

UK orders in excess of 2kg we will despatch via DPD.

International orders have a weight limit of 2kg.

EU Deliveries: Due to new regulations orders may require a customs processing fee at the delivery destination country before being released for delivery. Customers who order to EU countries are required to arrange their own customs clearance on their order and Dynamic Threads will not be responsible for any relevant fees.

If your delivery has been missed our couriers should leave a collection card where you can contact the courier quoting your reference number to arrange a re-delivery or visit your local collection point. If no card has been left and you are trying to locate your parcel, please contact the relevant courier directly or let us know and we will contact them for you.

We are unable to leave notes for our couriers to leave parcels in safe places due to the requirement of a signature. If you would like your parcel left in a designated area, or would like to collect them from the local collection point please visit either the Royal Mail or DPD tracking websites quoting your reference number to amend your delivery.

If your parcel has not been received within 14 business days in the UK, or 21 business days for the rest of the world, please contact our team at: dynamicthreadsmk@gmail.com

The customer is responsible for keeping track of their parcel once despatched from our office. Any parcels that return to us undelivered or uncollected will be subject to an additional shipping charge before being despatched again.

 

3rd Party Loss & Damages

Once deliveries leave our office, Dynamic Threads has no control of how your parcel is handled as it travels through the courier network. We reserve the right to reject any claims for lost or damaged parcels where the courier has provided sufficient proof of delivery or we believe the damage has been caused by thr courier. This could include either photographic evidence, GPS tracking from the parcel scan or written confirmation from the courier regarding successful delivery.

In the occurrence of this event, we will raise a claim with the specified courier including any supporting documentation for proof of purchase and dispatch. Photographic evidence of any damage to your items will be requested so we are able to include them in the claim. Please note that once a lost or damage claim has been filed, we are unable to offer any refunds until the claim has been processed and a response had been received from the courier. This process can take up to 28 days from submission of the claim.

 

Customization Artwork

We take pride in producing the highest quality clothing for our customers. With this in mind, we have some guidelines to consider when sending in your artwork:

• File format of either transparent PDF, PNG or PSD

• Minimum 300DPI resolution

• Document width of at least 30cm

(All designs should also be vectored where possible to enlarge the image, sharpen the elements and greatly reduce any pixelation)

JPG files are usually of a sub-standard quality and images that are received at 72DPI visually show the poor resolution in the print. If you only have a JPG file for your image (for example a photo) please contact us to discuss before placing your order.

Customers are still able to proceed with their order using a low resolution or small scale image, however if you choose to proceed then you will be accepting that the results could potentially be of a lesser quality than desired. Stretching an image to cover the face of a garment causes distortion in the pixels and will directly affect the printed result. Low resolution may also cause blurred edges and visible white hairlines around the edges. Upon placing an order with a low quality artwork file, Dynamic Threads holds no responsibility on the outcome of your garments and we will print as instructed.

Colours may appear slightly different on your finished product compared to your digital design. This could be because when designing an image most screens have a slightly different colour output, or because certain file formats can only be saved in RGB colour format and the printers are CMYK. We will do our best to maintain the colour however this cannot always be guaranteed.

Simple vectoring of single colour designs can be provided free of charge, however for more complex designs or images with backgrounds/low resolution it is highly recommended to contact an experienced graphic designer. If you are unsure if your design is ready for printing, please contact our team who would be happy to advise before placing your order.

 

Seller Accounts

Establishing a seller account with Dynamic Threads is a new function released in October 2022. We act as a hosting and dropshipping service where clients can list their merchandise. 

You have the right to terminate your listings at any time. Should you wish to withdraw your products, please email a request at dynamicthreadmk@gmail.com . We will remove your products within 48 hours and issue a final balance statement.

Please note, we do not act as a marketing platform and we are not responsible for the promotion of your products. 

All products must be your own original designs and not subject to copyright infringement. If we believe you are in breach of copyright then your products will be refused.

Unlike most online marketplaces, we produce all orders on site and claim responsibility for product quality and customer satisfaction. Customer enquiries and complaints are also handled by us.

When customers purchase your products, we receive their payment and production costs will be deducted (as detailed on the Selling Plan page). Any money remaining is 100% your profit and will be visible on your next statement.

Sales statements are issued upon request. Should you require an instant statement at any point during a monthly period, please email us and a report will be issued within 48 hours.

Following receipt of your statement, any profits owed will be automatically transferred to your designated account within 48 hours.

Initial setup of your online store space takes approximately 2 weeks. Please keep this in mind when registering an account with us.

If you require any more information about seller accounts, please contact our team who would be happy to advise.